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Harrods Reviews

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4.5
2 Reviews
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About Harrods

Harrods.com is a luxury department store that offers a wide range of products and services. The store is home to over 3,000 brands. Customers can shop for designer fashion and accessories, luxury beauty products, fine jewellery and watches, food, and furniture both in-store and online.

In terms of services, Harrods offers a variety of unique experiences. For instance, the Abercrombie & Kent service on the lower ground floor helps customers plan their dream holidays. The Adam Grooming Atelier on the second floor offers grooming services, including hot towel wet shaves and advice on the best products. The Arcade on the lower ground floor delivers extra-special touches for gifting, such as hand-painted trinkets and bespoke jewellery.

The Beauty Concierge offers unbiased advice tailored to customers' needs to get the best out of beauty. The store also hosts beauty events and masterclasses with experts from all over the world. The Beauty Suites offer expert facials and body treatments from some of the best-loved brands.

For home and furniture, customers can order bespoke furniture and beds tailored to their preferences. The store also offers bespoke linens and monogramming services. Customers can commission bespoke pianos and safes from Edelweiss and Agresti, respectively.

For gifting, customers can create a bespoke Harrods hamper filled with gourmet delights and personalised with a monogrammed tag. The store also offers a Bureau de Change service on the lower ground floor for instant travel money in all major foreign currencies.

In summary, Harrods.com provides a comprehensive shopping experience with a vast array of products and a suite of services designed to cater to the diverse needs of its customers.

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Harrods Customer Reviews (2)

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Tanja Reiniger
Tanja Reiniger
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Feb 8, 2023
Franziska Aachen
Franziska Aachen
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Feb 7, 2023

Harrods Customer’s Q&A

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Harrods FAQs

FAQ

About Harrods.com Payment Method?

Harrods.com accepts the following payment methods: Visa, MasterCard, American Express, Discover, Diners, JCB, Union Pay. In addition to these, Harrods Gift Cards are also accepted, but please note that additional security checks may be required for this payment method.

FAQ

About Harrods.com Prices and Cost?

Harrods is a world-renowned luxury department store. It offers a wide range of products, from designer fashion and accessories to luxury beauty, fine jewellery, watches, and more. The store is home to over 3,000 brands, spread across eight floors of luxury. The prices at Harrods can vary greatly depending on the product category and brand. For example, Harrods offers its own brand bags, with each leather, canvas, and recycled offering given a Kensington-inspired twist. The store also offers sales where customers can enjoy up to 30% off selected shoes, including brands like Sophia Webster and Gianvito Rossi, and up to 20% off spring furniture. Shipping costs to the US can range from $6-$35 USD, plus insurance at an additional $2 USD. However, the exact prices and costs can vary and it's recommended to check the Harrods website for the most accurate and up-to-date information.

FAQ

Harrods.com Return Policy?

Harrods.com offers a 14-day return policy from the day of delivery. This return service is free and can be managed online through your account or the returns portal. Refunds will be issued to the original payment method or a gift card, depending on your purchase method. There are several options for returning your order:

  1. Drop-Off Service: Online orders may be returned free of charge at any DHL Service Point.
  2. Complimentary Collection: You may book a complimentary collection for your return.
  3. Return to Knightsbridge Store: To return your order at the Knightsbridge store, visit Customer Services on the third floor located next to the Halcyon Gallery.
  4. Return to any H beauty store: You can return your order to any H beauty store.

As for the shipping policy, Harrods.com offers different delivery options depending on your order destination. They are currently offering free UK delivery on all orders with a minimum spend of £100 (excluding Furniture orders). The delivery options include UK Standard, UK Nominated Day Delivery, UK Furniture Delivery, USA, Hong Kong, Middle East, Europe, and Rest of the World. Delivery charges may vary depending on your delivery location. For both UK and international orders, delivery may be delayed due to situations beyond control, such as Customs delays, adverse weather conditions, or increase in demand.

FAQ

About Harrods.com Popular Products and Services?

Harrods.com is a luxury department store that offers a wide range of products and services. It is home to over 3,000 brands, offering items from designer fashion and accessories to luxury beauty, fine jewellery, watches, food, furniture, and more. Some of the popular services include Travel Abercrombie & Kent, a tailored travel service, Adam Grooming Atelier, a grooming service, and Beauty Concierge, which offers unbiased beauty advice. The store also offers Bespoke Furniture & Beds, Bespoke Hampers, and Bespoke Linens & Monogramming among other bespoke services. For food lovers, there's a service to order the finest cuts of meat from around the world. All these services and products are available both in-store and online. Please note that this information is based on the latest available data and may have changed. For the most accurate and up-to-date information, it is recommended to visit the official Harrods website.

FAQ

What is the return policy for Harrods.com?

The return policy for Harrods.com is as follows: If a customer changes their mind about an order or purchase, they have 14 days from the day of delivery to return the order using the free returns service. To arrange a return, customers need to sign in to their account and go to Orders & Returns. Once the order is found, click 'Start a Return'. There is no need to inform Harrods about the return and it can take up to 7 days to process the return.

There are several options for returning an order:

  1. Drop-Off Service: Online orders may be returned free of charge at any DHL Service Point.
  2. Complimentary Collection: A complimentary collection for the return can be booked by signing into the account and selecting 'Orders & Returns' to start the process.
  3. Return to Knightsbridge Store: Orders can be returned at the Knightsbridge store by visiting Customer Services on the third floor located next to the Halcyon Gallery.
  4. Return to any H beauty store: Orders can be returned to any H beauty stores.

Please note that refunds can be processed to the original payment method or to a gift card. There are certain items that are non-returnable. If a customer no longer has their original returns label, they can retrieve it by following certain steps in their online account. If a second return on the same order is needed, a new label will need to be requested. Please contact the Customer Service team for assistance. All the tags and labels must be intact with the product. If the product is returned within the 14 days return window from the date of purchase or delivery, a returning shipping fee will be deducted from the refund. The refund will be processed once the return arrives at the warehouse.

FAQ

What are some popular brands available at Harrods?

Harrods, a renowned department store, is home to over 3,000 brands. Some of the popular brands available at Harrods include Louis Vuitton, known for its unique designs that combine innovation and style. Bottega Veneta and Valentino, famous Italian labels, also have their presence in Harrods. Other iconic fashion brands include Gucci, Dior, Burberry, and Manolo Blahnik. For those interested in luxury jewellery and watches, Harrods houses brands like Chanel, Tom Ford, and Jo Malone. Brands like Smeg, The White Company, and Wedgwood are also available at Harrods. Please note that this is not an exhaustive list and there are many more brands available at Harrods.

FAQ

What are some popular designer brands available at Harrods?

Harrods, one of the most famous and prestigious department stores in the world, is home to some of the most iconic fashion brands. These include Gucci, Dior, Burberry, and Manolo Blahnik. From ready-to-wear collections to bespoke tailoring services, the Fashion Floor at Harrods is a must-visit for any fashion aficionado. Other popular brands available at Harrods include Smeg, The White Company, Wedgwood, Hermès, and Brunello Cucinelli. These brands are dotted around the floor in ultra-aesthetic displays. Harrods also offers a shopping extravaganza spread over seven floors and 330 departments, catering to every whim and desire. So, whether you're looking for elegant evening gowns, sleek suits, or stylish casual wear, Harrods has it all.

FAQ

What payment methods are accepted by Harrods?

Harrods accepts Visa, MasterCard, AMEX, Union Pay, PayPal, Alipay, and Apple Pay as payment methods.
FAQ

How long do I have to return a product to Harrods?

Customers have 14 days from the day of delivery to return an order or purchase, using Harrods' free returns service.
FAQ

Is there free delivery available at Harrods?

Yes, Harrods offers free delivery for UK Standard orders over £100.

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